Frequently Asked Questions

Q1.Is your inventory in stock?

Yes. All products listed on https://gratoprint.com/ are printed to order at our facility in 21 South End Ave, New York, NY 10280. Once you place an order, we process and ship from this location — nothing is drop-shipped from a third party.

Q2.How long does shipping take?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 4–7 business days from your order date. You'll receive a tracking number by email once your order ships.

Q3.Which carrier will deliver my order?

We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.

Q4.Do you ship internationally?

No. We ship within the United States only — all 50 states, including Alaska and Hawaii.

Q5.What payment methods do you accept?

We accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

Q6.Do you accept exchanges?

Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you'd like to exchange for — we'll send a free prepaid return label.

Q7.Do you accept returns for non-defective items?

Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.

Q8.How do I get a return label?

Email support with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.

Q9.Do I need to create an account to order?

No. You can check out as a guest on https://gratoprint.com/. We only ask for the shipping and contact information needed to complete and deliver your order.

Q10.How do I check my order status?

Once your order ships, you'll get a tracking link by email. If you'd like a status update before that, email support@gratoprint.com with your order number.

Q11.Can I change or cancel my order after placing it?

Only before it enters processing. Email support@gratoprint.com as soon as possible — once an item enters production, we're not able to change or cancel it.

Q12.What if my item arrives defective or damaged?

Email us photos of the item along with your order number. We'll cover a full refund or replacement, including the original shipping cost, for any defective or incorrect item.

Q13.How long does a refund take to show up?

Refunds are processed within 2 business days after we receive and inspect a returned item, then typically post to PayPal or your card within an additional 3–5 business days.

Q14.What sizes do you offer?

Sizing varies by category — jerseys, hoodies, and shoes each follow their own size range. Each product page lists the exact sizes available and a size guide for that item.

Q15.Is sales tax included in the listed price?

The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.

Q16.What happens if I enter the wrong shipping address?

Please double-check your address before checkout. If a package is returned to us due to an incorrect or incomplete address, a re-shipping fee may apply to send it out again.

Q17.How can I contact support?

Email support@gratoprint.com. We're available Mon–Fri, 8:00 AM – 5:00 PM ET and respond within 24 business hours. Email is currently our only support channel.

Q18.Do you offer gift orders or gift receipts?

Not at this time. Every order ships with a standard packing slip that lists the items but not the price, which works for most gifting needs.

Q19.Can I order more than one item in a single order?

Yes. You can add multiple jerseys, hoodies, or shoes to the same cart, and they'll ship together in one shipment for the same flat shipping fee whenever possible.

Q20.Do you restock designs that sell out?

Sometimes, but not always — since items are printed to order rather than mass-produced in advance, a sold-out design may not return. If a specific design matters to you, email support@gratoprint.com and we'll let you know if a restock is planned.

Q21.Is my payment information stored on your site?

No. Payment is handled entirely by PayPal's secure checkout. We never receive or store your full card number, expiration date, or security code on our servers.